At C-liteful Scents, we take great care in crafting every product with love and attention to detail. Please note that all sales are final. For custom orders, a deposit (50% or full payment) is required to begin the creation process. This helps ensure that we can source the best materials and handle all shipping and quality needs with care. If there is an issue with your order, we kindly ask that you reach out to us via email. Our team will review your concern and work to resolve the matter as quickly and fairly as possible.